At Five Iron Golf, we strive to make every booking seamless and stress-free. If you notice an incorrect charge—such as when your package credits or rewards points weren’t applied—don’t worry! This guide outlines the exact steps for addressing a misplaced charge and details how we’ll resolve it swiftly, ensuring your peace of mind.
Step 1: Gather Your Booking Information
Before reaching out, make sure you have all necessary details ready. This includes your booking confirmation number, a copy or screenshot of your receipt, and your Five Iron Golf account email. Preparing this information upfront streamlines our investigation and helps us resolve your issue faster.
How to Contact Us
- 📞 Phone: 1-800-513-5153
- ✉️ Email: info@fiveirongolf.com
- 💬 Website Chat: fiveirongolf.com
Step 3: Resolution and Refund Process
Our team will promptly review your account details and transaction history to verify the issue. If you were indeed charged incorrectly, we’ll process a refund and update your credits or reward points. You’ll receive a confirmation email as soon as your account is adjusted.
Tips to Prevent Future Booking Issues
- Double-check your credit or points balance before confirming a reservation.
- Ensure you’re logged into your correct Five Iron account when booking.
- Reach out proactively if you suspect a payment issue—our team is here to help!
At Five Iron Golf, your positive experience is our top priority. If you ever face an incorrect charge or booking concern, our dedicated support team will make it right quickly and efficiently—so you can get back to enjoying your game and the Five Iron vibe!