Overcharges and Discounts Issues as a Member

As a Five Iron Golf member, we want your indoor golf experience to be seamless and stress-free. Occasionally, you may notice an overcharge or miss out on a discount that should apply to your booking. Don’t worry—our support team is here to help. Here’s how to resolve overcharges and discount discrepancies as a valued Five Iron member.

Recognizing Overcharges and Discount Issues

Review your booking confirmation or receipt for any discrepancies. Common issues include not receiving member rates or promotional discounts. Note the date, location, and the specific charges in question, as this information will help our support team resolve your case efficiently. Act quickly to ensure a timely solution.

Contacting Support for Resolution

1. Gather your booking details—date, time, and confirmation number.
2. Prepare an explanation outlining the issue (overcharge or missed discount).
3. Contact Five Iron support via email or the help center form.
4. Attach your receipt or screenshot if possible to speed up processing.

What to Expect After Reporting

Our team will review your membership status and booking details, verifying eligibility for discounts or necessary adjustments. If an overcharge is confirmed, we’ll process a refund promptly. If you missed a discount, it will be applied, and you’ll receive a corrected statement. We’ll keep you updated via your preferred contact method.

Ensuring a Smooth Membership Experience

To avoid future issues, double-check your membership status before booking and review all charges at checkout. Take note of ongoing promotions, and let our team know if anything doesn’t look right. Member satisfaction is our priority, so always reach out if you need additional assistance.

Five Iron Golf is committed to delivering an exceptional member experience. If you ever notice a billing mistake or missed discount, reach out to our support team. We’re dedicated to resolving issues quickly so you can relax and enjoy the fun, social, and accessible golf experience that sets us apart.

Need Help?

If you've been overcharged or a discount wasn't applied correctly, reach out to our Customer Service team directly:

✉️ csmanagers@fiveirongolf.com  |  📞 1-800-513-5153