If you notice an overcharge or a discount that wasn't applied correctly, here's how to get it resolved.
Common Issues
- Charged full price instead of your member rate
- A promotional discount wasn't applied at checkout
- An unexpected charge appeared on your statement
How to Report a Billing Issue
Reach out to our team with the following information:
- Date and location of the booking
- Confirmation number
- Description of the issue (overcharge or missed discount)
- A screenshot or copy of your receipt, if available
Contact us at:
- ✉️ info@fiveirongolf.com
- 📞 1-800-513-5153
What Happens Next
Our team will review your membership status and booking details. If an overcharge is confirmed, a refund will be processed. If a discount was missed, it will be applied and you'll receive a corrected statement.